ImpactoGrow (Kaj Rakers), located in Athens (Greece) and Dussen (The Netherlands), provides services in coaching, training, workshops, in-company programs, and parent guidance. These general terms and conditions apply to all offers, agreements, and services, unless agreed otherwise in writing.
1. Definitions
- Contractor: ImpactoGrow, represented by Kaj Rakers.
- Client: any natural person or legal entity using the services of ImpactoGrow.
- Participant: the person who actually takes part in a coaching program, training, workshop, or other service. This can be the client themselves or someone appointed by the client.
- Services: all forms of coaching, training, workshops, in-company programs, and parent guidance offered by ImpactoGrow.
2. Applicability
- These terms apply to all offers, agreements, and services of ImpactoGrow.
- Deviations are only valid if confirmed in writing by ImpactoGrow.
- Any purchase or other conditions of the client are explicitly rejected.
3. Formation of the Agreement
- An agreement is formed once the client gives verbal or written confirmation of participation or purchase of services, or when an invoice has been paid.
- ImpactoGrow reserves the right to refuse a request or assignment without giving reasons.
4. Appointments, Cancellation, and Rescheduling
Individual sessions
- Up to 24 hours in advance: cancellation or rescheduling is free of charge.
- Within 24 hours or in case of no-show: the full session fee will be charged.
Workshops, trainings and in-company programs
- Cancellation up to 30 days before the start date: free of charge.
- Cancellation between 30 and 14 days before the start date: 50% of the agreed fee.
- Cancellation within 14 days before the start date: 100% of the agreed fee.
By ImpactoGrow
ImpactoGrow reserves the right to reschedule or cancel a workshop or training if the minimum number of participants is not met.
5. Payment and Invoicing
- Invoices must be paid within 14 days of the invoice date, unless agreed otherwise in writing.
- If payment is not made, ImpactoGrow has the right to charge statutory interest and collection costs.
- If the client does not pay on time, participation in sessions, training, or programs may be suspended until payment is received.
6. Responsibility and Results
- ImpactoGrow delivers services to the best of its knowledge and ability, according to professional standards.
- Coaching, training, or guidance is aimed at growth and development, but ImpactoGrow cannot guarantee specific results. Achieving results also depends on the effort and responsibility of the participant or client.
- ImpactoGrow is not liable for any damage, direct or indirect, related to the provided services, unless caused by intent or gross negligence.
7. Confidentiality and Privacy
- All information shared during sessions, programs, or contact with the client or participant will be treated as strictly confidential.
- ImpactoGrow processes personal data in accordance with applicable laws. See the separate published Privacy Policy.
8. Force Majeure
- ImpactoGrow is not obliged to fulfill obligations if this is reasonably impossible due to circumstances beyond its control.
- Force majeure includes: illness of the trainer/coach, failures in communication or internet connections, strikes, natural disasters, or other unforeseen events.
- In case of force majeure, the appointment or activity can be rescheduled to a new date free of charge.
9. Intellectual Property
- All materials, exercises, workbooks, and programs provided by ImpactoGrow remain the property of ImpactoGrow.
- The client or participant is not allowed to copy, share, or use these materials for commercial purposes without written permission from ImpactoGrow.
10. Complaints Procedure
- Complaints must be submitted in writing via info@impactogrow.com, including a clear description.
- ImpactoGrow will confirm receipt within 14 days and respond within 30 days with a proposed solution.
- If a complaint cannot be resolved together, it may be submitted to an independent mediator.
11. Governing Law and Competent Court
- All legal relationships with ImpactoGrow are governed exclusively by Dutch law.
- Disputes arising from agreements under these terms and conditions will only be submitted to the competent court in the Netherlands.
Last update: 17 August 2025
